Frequently Asked Questions
Find quick answers to the most common questions about shopping, payments, shipping, and returns.
Orders & Payments
What payment methods do you accept?
Available payment methods are shown at checkout in Bangladesh. The payment provider processes the transaction; Maisoon does not ask for your card PIN or payment password.
Do I need an account to order?
No. Maisoon supports guest purchase. You can place an order without creating an account by providing accurate contact and delivery information.
Is my payment information secure?
Payment is handled through the payment option shown at checkout. We do not store your complete card number, PIN, or payment password.
Can I get an invoice for my order?
Yes. Order and payment details are sent to the contact information provided at checkout. Contact support if you need help with an invoice or order record.
Shipping & Returns
Where do you deliver?
We deliver within the Bangladesh locations served by our delivery partners. The available area, charge, and estimated date are shown at checkout or confirmed by our team.
How long does delivery take?
The estimated processing and delivery time is shown at checkout or in your order confirmation. Custom, made-to-order, and bulk items may need additional time.
What if my item is damaged or wrong?
Note the issue at delivery where possible and contact us promptly with your order number and photographs. We will investigate and arrange the appropriate repair, replacement, return, or refund.
How do refunds work?
Approved refunds normally go to the original payment method or another lawful method agreed with you. See the Refund Policy for eligibility and contact [email protected] for assistance.
Still Have Questions?
Our support team is ready to help. Reach out via email, phone, or live chat and we will get back to you promptly.
Contact Support