Refund & Return Policy

Last updated: August 9, 2026

We want every Maisoon chair to feel right. If an item arrives damaged, defective or incorrect, contact us promptly so we can help.

1. Return window

Request a return within 7 days of delivery. Report visible damage within 48 hours with photos. Items must be unused and in their original packaging unless the issue was caused by delivery or a manufacturing fault.

2. Exchanges and refunds

After inspection, we will arrange an exchange or refund to the original payment method. Custom-made or assembled items are non-returnable unless faulty. Eligible chairs may also be covered by a 30-day comfort guarantee stated on their product page.

3. How to request

Send your order number, phone number and photos to [email protected] or +880 1880-077556. Do not return an item until our team provides instructions.

Questions about an order, warranty or showroom visit? Contact the Maisoon team at [email protected] or +880 1880-077556.